Set-up and start
We assist you in setting up and configuring your user account and enabling secure data transfer, and on request we can also assist you with a smooth clean-up of your addresses.
Support with set-up and training
You will receive detailed training on the system from an individual consultant. Together, we determine which settings are relevant for you, send test mails and carry out the first optimisations. After an account has successfully been set up, you will have sufficient training to operate the mailing system yourself.If you have more questions later, we would be glad to provide you with technical support at any time. We would be glad to advise you regarding our service packages.
SELF-SERVICE
The intuitive user interface makes it easy for you to take over independent development and management of your email campaign. A clearly organised HTML editor and helpful previews for different terminals provide you with support for creating your contents on your own without any difficulties.
All success factors at a glance
Using the transparent analysis capabilities, you can also keep an eye on the performance of your mailings. If the share of incoming leads decreases after an adjustment, for example, then you can independently adopt countermeasures. Of course, if further questions should arise, our individual support staff would be glad to be service.
WITH REGULAR SUPPORT
Do you need assistance in setting up completely automatic email routing or optimising deliverability during regular operation?Or do you want us to remain by your side all the way through the development and management of your email campaign, or even leave it completely in our hands?Regular support or continuous management of the campaign by our support team is also an option.
Individual support – as full service or for specific details
If you would like technical support with the strategy or planning of your campaigns, the team from Enigami Mail would be glad to assist you, whether it be with solution of partial tasks or in the full-service mode. While you focus on the everyday challenges of your core business, we take care of the mailing and the continual optimisation of the dialogue. For this purpose, we offer you different support packages with individual Service Level Agreements.
OUR SERVICE AT A GLANCE
Full service
We create and fill out your newsletter templates, create target groups and send your mailing campaigns. Next you receive a mailing report from us.
24 h monitoring
Which do you prefer, monitoring of mailings, stopping mailings when the goal is achieved or managing deliverability?The mailing of your campaign is in our hands.
Bounce management
Cleaning up your mailing list. Every response to the campaign is examined, invalid addresses are removed and customer feedback is categorised.
Technical support
Assistance with setting up an account and operating Eni.Mail – from drafting your newsletter, to managing recipients, to optimal mailing settings.
Was unsere Kunden sagen
INITIAL CONSULTATION FREE OF CHARGE
DO YOU NEED ASSISTANCE WITH YOUR EMAIL CAMPAIGN?
Then it’s time to put your trust in your own personal consultant from Enigami. We analyse your previous mailing strategy and determine how you can optimise your processes and the success of your campaign. We assist you with setting up an account and operating Eni.Mail – from drafting your newsletter, to managing recipients, to optimal mailing settings. Entrust your email campaign to responsible and competent professionals..
Andrea Frensemeier (Key Account Management)
